|Customer Service Department phone number:||888.751.0507|
|General Customer Service Email:||email@example.com|
|Claims / Damages / Replacements:||
|Toll Free 888.751.0507 x 3|
|Sales and Marketing Materials:||firstname.lastname@example.org|
Every effort is made to ship orders quickly. We ship "as available", meaning that any item not ready at the time of shipment may be back ordered. Curations will make every effort to ship your order complete, or per your shipping instructions. Back orders less than $50.00, or older than six (6) months will be cancelled. All other back orders will ship "as available". If you wish to cancel your back orders, you must do so by speaking with CURATIONS Representative to obtain a cancellation number.
Curations standard product is usually in stock or in production. If not in stock when ordered we will strive to ship within 12 to 15 weeks from the date of receipt of order. The ship date will be noted in the acknowledgement.
An acknowledgement will be sent (e-mailed) within 48hrs after we receive your order. It is the customer's responsibility to verify the acknowledgment, and to notify Curations at once of any discrepancies found between your Purchase Order and the acknowledgment. Otherwise, the order will be shipped, as acknowledged. Invoices will be e-mailed to customer.
Cancellations or changes cannot be accepted after an order has been processed and acknowledgement has been sent. Cancellations or changes cannot be accepted for special orders after 1 week from confirmation date. All changes or cancellations must be requested in writing and are subject to Curations ability to conform. All cancellations are subject to a 25% restocking fee. It is the customer's responsibility to request and receive a written acceptance of such cancellation.
All merchandise is carefully packed and inspected before it leaves our warehouse. The carrier, upon acceptance of the shipment assumes responsibility for its safe delivery. Claims for loss or damaged sustained in transit must be made directly to the carrier. Please inspect the merchandise immediately at the time of delivery and note (on the bill of lading) any damages or shortages. This is mandatory in order to file a successful claim or you would be responsible for all charges.
Before signing the bill of lading for common carrier shipment, YOU MUST INSPECT THE PRODUCT. You agree that in the event a shipment is refused by your company, you are responsible for all shipping and return charges. All shipments are packed very carefully using standard approved packing methods. Any merchandise with visible damage must be noted by the delivery service upon receipt. Damage claims must be reported to our office via telephone within five (5) days of the receipt of order. In the event of a claim, you must save all ORIGINAL packaging materials. Freight damage must be held up to 90 days per carrier or until claim is resolved.